[ADE Research] SiP - Write Convo Guide

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Introduction

The goal of this conversation guide is to provide a structured framework for moderating SiP research sessions. This guide will outline the key elements to focus on during the research sessions, ensuring that all necessary information is collected and that the sessions run smoothly.

Description of the Work

The SiP research sessions aim to gather user feedback and insights on the Save in Progress (SiP) feature. The conversations will be conducted with a diverse group of users, including veterans and non-veterans, to gain a comprehensive understanding of their needs and pain points. The research sessions will be conducted remotely, using video conferencing tools, to ensure accessibility and convenience.

Conversation Guide

Introduction and Warm-Up (5 minutes)

  • Objective: Establish a rapport with the participant and set the tone for the conversation.
  • Key Questions:
    • Can you tell me a little bit about yourself?
    • What brings you here today?
    • Have you used any similar features or tools in the past?
  • Tips:
    • Be friendly and approachable.
    • Encourage the participant to share their thoughts and feelings.
    • Take notes on their responses.

SiP Feature Overview (10 minutes)

  • Objective: Provide a clear understanding of the SiP feature and its benefits.
  • Key Questions:
    • Can you describe your current workflow when working on a task or project?
    • How do you currently save your progress?
    • What features would you like to see in a Save in Progress tool?
  • Tips:
    • Use visual aids to illustrate the feature.
    • Emphasize the benefits of the SiP feature.
    • Ask open-ended questions to encourage discussion.

User Feedback and Pain Points (20 minutes)

  • Objective: Gather user feedback and insights on the SiP feature.
  • Key Questions:
    • Can you walk me through your current process for saving your work?
    • What are some challenges you face when working on a task or project?
    • How do you think the SiP feature could be improved?
  • Tips:
    • Listen actively and take notes.
    • Ask follow-up questions to clarify their responses.
    • Encourage the participant to share their thoughts and feelings.

Conclusion and Next Steps (5 minutes)

  • Objective: Summarize the key takeaways and provide next steps.
  • Key Questions:
    • Is there anything else you'd like to share about the SiP feature?
    • How do you think we can improve the feature based on our conversation?
    • What are your expectations for the feature's development?
  • Tips:
    • Recap the key points discussed during the conversation.
    • Provide a clear understanding of next steps.
    • Thank the participant for their time and feedback.

Supporting Artifacts

ADE Tasks

  • [ ] Copy VA conversation guide template
  • [ ] Draft conversation guide
  • [ ] Share for feedback
  • [ ] Incorporate feedback

Acceptance Criteria

  • [ ] Conversation guide written and all feedback incorporated

ADE Internal

Ticket Updates

  • [ ] Connect to an Epic or Intake (what body of work is this a part of?)
  • [ ] Label with Originator/Team (product team or stakeholder requesting support; ADE if internal)
  • [ ] Label date in the Open Date field
  • [ ] Label with Estimate (level of effort expected for this ticket)
  • [ ] Add Assignee(s) name(s) to ticket (include Lakwi)
  • [ ] Add Assignee(s) name(s) to each task they will complete via handle tag (if known)
  • [ ] Select a Priority Level
  • [ ] Update date in Last Checked field
  • [ ] Label with Actual (level of effort it took to complete this ticket)
  • [ ] Update date in Closed Date
  • [ ] Read Important Notifications (ADE Internal) at the bottom of this ticket.
  • [ ] Delete Important Notifications (ADE Internal) at the bottom of this ticket, after reading.
    [ADE Research] SiP - Write Conversation Guide Q&A =====================================================

Q: What is the purpose of the conversation guide?

A: The conversation guide is designed to provide a structured framework for moderating SiP research sessions. Its purpose is to ensure that all necessary information is collected and that the sessions run smoothly.

Q: Who is the target audience for the conversation guide?

A: The target audience for the conversation guide includes veterans and non-veterans who will be participating in the SiP research sessions.

Q: What are the key elements to focus on during the research sessions?

A: The key elements to focus on during the research sessions include:

  • Introduction and warm-up (5 minutes)
  • SiP feature overview (10 minutes)
  • User feedback and pain points (20 minutes)
  • Conclusion and next steps (5 minutes)

Q: What are some tips for moderating the research sessions?

A: Some tips for moderating the research sessions include:

  • Being friendly and approachable
  • Encouraging participants to share their thoughts and feelings
  • Taking notes on their responses
  • Using visual aids to illustrate the feature
  • Emphasizing the benefits of the SiP feature
  • Asking open-ended questions to encourage discussion

Q: How can I ensure that the conversation guide is effective?

A: To ensure that the conversation guide is effective, you should:

  • Review the guide carefully before the research sessions
  • Practice moderating the sessions using the guide
  • Gather feedback from participants and stakeholders
  • Make adjustments to the guide as needed

Q: What are some common challenges that may arise during the research sessions?

A: Some common challenges that may arise during the research sessions include:

  • Difficulty in keeping the conversation on track
  • Participants who are hesitant to share their thoughts and feelings
  • Technical issues with the video conferencing tools
  • Time constraints

Q: How can I overcome these challenges?

A: To overcome these challenges, you can:

  • Use a clear and concise script to guide the conversation
  • Encourage participants to share their thoughts and feelings
  • Have a backup plan in place for technical issues
  • Be flexible and adapt to changing circumstances

Q: What are some best practices for writing a conversation guide?

A: Some best practices for writing a conversation guide include:

  • Keeping the guide concise and easy to follow
  • Using clear and concise language
  • Including visual aids and examples
  • Testing the guide with a small group before the research sessions

Q: How can I ensure that the conversation guide is accessible and inclusive?

A: To ensure that the conversation guide is accessible and inclusive, you should:

  • Use clear and simple language
  • Provide visual aids and examples
  • Make adjustments to the guide as needed to accommodate participants with disabilities
  • Ensure that the guide is culturally sensitive and respectful

Q: What are some common mistakes to avoid when writing a conversation guide? ----------------------------------------------------------------A: Some common mistakes to avoid when writing a conversation guide include:

  • Making the guide too long or complicated
  • Failing to test the guide with a small group before the research sessions
  • Not including visual aids and examples
  • Not making adjustments to the guide as needed to accommodate participants with disabilities

Q: How can I get feedback on the conversation guide?

A: To get feedback on the conversation guide, you can:

  • Share the guide with stakeholders and participants
  • Conduct a pilot test with a small group
  • Gather feedback through surveys or focus groups
  • Make adjustments to the guide based on the feedback received