Enatega Restaurant And Rider Application : The Total Amount Is Calculated Incorrectly When More Than One Quantity Of An Item Is Added

Navigating the world of online food ordering demands seamless and accurate transactions. For platforms like Enatega, ensuring the correctness of order totals is paramount. This article addresses a critical bug identified within the Enatega Restaurant and Rider Application, specifically an error in subtotal calculation when customers order multiple quantities of the same item. This issue, which also extends to the incorrect inclusion of add-on prices, can significantly impact user experience and the reliability of the application. Let's delve into the specifics of the bug, its reproduction steps, the expected behavior, and the importance of addressing it promptly.

Understanding the Subtotal Calculation Bug

The core of the issue lies in the application's failure to accurately calculate the subtotal when a customer orders more than one unit of a particular item. Instead of multiplying the item's price by the quantity ordered, the system incorrectly displays the price for just a single unit. This fundamental flaw compromises the integrity of the order summary, potentially leading to customer dissatisfaction and mistrust in the platform. Furthermore, the bug extends to the omission of add-on prices in the subtotal calculation, exacerbating the discrepancy between the displayed total and the actual cost of the order. A customer might add extra cheese, sauce, or any variety of customizations, but these don’t seem to be reflected in the final order summary, which leads to a massive pricing error.

This error directly undermines the user experience. Imagine a customer eagerly anticipating their meal, only to be confronted with an incorrect total at checkout. Such discrepancies can erode trust in the platform and deter repeat business. From a business perspective, this bug can lead to financial losses due to inaccurate billing and potential disputes with customers. Therefore, resolving this issue is not merely a matter of fixing a technical glitch; it's about safeguarding the platform's reputation and ensuring fair transactions.

Ensuring the accuracy of subtotal calculations is paramount for any e-commerce platform, especially in the food delivery sector where transparency and trust are crucial. The Enatega Restaurant and Rider Application's subtotal calculation bug, which occurs when multiple quantities of an item are added or when add-on prices are not correctly included, represents a significant challenge. This issue affects the user experience, potentially leading to customer frustration and a loss of confidence in the application's reliability. To fully grasp the impact of this bug, it's essential to understand its mechanics, the steps required to reproduce it, the expected correct behavior, and the underlying implications for both users and the business.

In essence, the subtotal calculation error arises from a failure in the application's code to accurately multiply the unit price of an item by the quantity ordered. Instead of reflecting the total cost for multiple items, the subtotal displays the price of a single item, omitting the additional cost incurred by the customer. This issue is further compounded by the application's inability to incorporate the prices of add-ons into the subtotal, resulting in a final amount that does not accurately reflect the customer's selections. For example, if a user orders two burgers priced at $10 each and adds extra cheese for $2 per burger, the correct subtotal should be $24 (2 x $10 + 2 x $2). However, the bug causes the application to display a lower, incorrect subtotal, such as $10 or $12, depending on whether the add-on price is considered at all.

The consequences of this bug extend beyond mere numerical inaccuracies. Incorrect subtotals can lead to a breakdown in the trust between the customer and the platform. When users are presented with a total that does not align with their order, they are likely to question the application's accuracy and reliability. This can result in negative reviews, decreased usage, and damage to the platform's reputation. For the business, inaccurate subtotals can lead to financial discrepancies, customer disputes, and the need for manual reconciliation of orders, increasing operational costs and reducing efficiency. Therefore, addressing this bug is critical for maintaining customer satisfaction, ensuring financial accuracy, and preserving the integrity of the Enatega Restaurant and Rider Application.

Steps to Reproduce the Incorrect Calculation

Reproducing the bug is straightforward, highlighting the urgency of its resolution. To replicate the error, follow these steps within the Enatega Customer Application:

1. Navigate to the Enatega Customer Application: Begin by opening the application on your smartphone or testing device. If you don't have the application installed, download and install it from the appropriate app store.
2. Place an order from any restaurant: Browse through the available restaurants and select one to place an order from. This will allow you to access the menu and add items to your cart.
3. Add a single-product with 2 quantities: Choose a product from the menu and increase the quantity to two or more. This is the key step to trigger the bug. For example, select a burger and set the quantity to 2.
4. Observe the error in the total: Review the order summary or cart. You will notice that the total displayed reflects the price of only one quantity of the product, instead of the combined price for both items. The add-ons total amount will not be shown in subtotal amount.

By following these steps, anyone can easily observe the subtotal calculation error in action. This ease of reproduction underscores the need for immediate attention from the development team to rectify the issue.

To accurately reproduce and diagnose the subtotal calculation bug in the Enatega Customer Application, a structured approach is necessary. This involves a step-by-step methodology that isolates the conditions under which the bug manifests, ensuring that the issue can be consistently replicated for testing and debugging purposes. The outlined process, which includes navigating to the application, placing an order, adding multiple quantities of a single product, and observing the resulting error, is designed to methodically reveal the flaw in the application's calculation logic.

The first step, navigating to the Enatega Customer Application, is the foundational stage where the user accesses the platform on which the bug is to be tested. This involves launching the application on a smartphone or testing device, ensuring that the application is in a state where orders can be placed. The second step, placing an order from any restaurant, is crucial for setting the context within which the calculation error will occur. By browsing through the available restaurants and selecting one, the user gains access to the menu items that can be added to the order. This step ensures that the user is operating within the application's ordering interface, which is where the subtotal calculation is performed.

The third step, adding a single product with 2 quantities, is the pivotal action that triggers the bug. By choosing a specific item from the menu and increasing its quantity to two or more, the user sets the stage for the incorrect calculation to surface. This action tests the application's ability to correctly multiply the item's price by the quantity ordered, a fundamental function of any e-commerce platform. The final step, observing the error in the total, is where the user confirms the presence of the bug. By reviewing the order summary or cart, the user can see that the total displayed reflects the price of only one quantity of the product, rather than the combined price for all items ordered. This step provides conclusive evidence of the subtotal calculation error, highlighting the discrepancy between the expected total and the actual total displayed by the application.

Expected Behavior: Accurate Subtotal Calculation

The expected behavior of the Enatega application is straightforward: the total should accurately reflect the cost of the order, including the correct multiplication of item prices by their respective quantities and the addition of add-on prices. When a customer adds multiple quantities of an item, the application should multiply the unit price by the quantity and include the resulting value in the subtotal. Similarly, any add-ons selected should have their prices added to the subtotal, ensuring that the final amount accurately represents the customer's selections.

For instance, if a customer orders three servings of a dish priced at $12 each and adds a side for $4, the expected subtotal would be $40 (3 x $12 + $4). This correct calculation is not only essential for transparency but also for building trust with users. When customers see an accurate breakdown of their order costs, they are more likely to feel confident in the platform and continue using it for future orders. Conversely, consistent errors in subtotal calculations can lead to frustration, distrust, and ultimately, customer churn. Therefore, ensuring the application behaves as expected is vital for maintaining a positive user experience and the long-term success of the platform.

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