Full-time Localization Quality Program Manager Tokyo At Square

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Are you passionate about languages, quality, and ensuring a seamless user experience across different cultures? Do you thrive in a fast-paced environment and enjoy working with a diverse team of talented individuals? If so, Square is looking for a Localization Quality Program Manager to join their team in Tokyo! This is an exciting opportunity to play a pivotal role in shaping the global reach of Square's products and services. In this role, you will be responsible for developing and implementing quality assurance strategies for localized content, ensuring that Square's products resonate with users in the Japanese market and beyond. This comprehensive guide will delve into the intricacies of this role, exploring the responsibilities, qualifications, and the vibrant work environment at Square in Tokyo.

What Does a Localization Quality Program Manager Do?

The Localization Quality Program Manager role at Square is a multifaceted position that requires a blend of linguistic expertise, project management skills, and a deep understanding of quality assurance methodologies. In this role, you will act as the guardian of localized content, ensuring that it meets Square's high standards for accuracy, fluency, and cultural appropriateness. Your primary goal will be to deliver a seamless and engaging user experience for Square's customers in Japan and other locales.

Here's a breakdown of the core responsibilities of a Localization Quality Program Manager at Square:

  • Developing and Implementing Quality Assurance Strategies: You will be responsible for creating and implementing comprehensive quality assurance strategies for all localized content. This involves defining quality metrics, establishing testing protocols, and ensuring that the localization process adheres to industry best practices. A key aspect of this will be collaborating with cross-functional teams to understand product roadmaps and localization needs, allowing you to proactively plan and execute quality assurance activities.

  • Managing Localization Testing Processes: This involves overseeing the entire testing lifecycle, from test case creation to execution and bug reporting. You will work closely with localization vendors and in-house linguists to ensure that testing is conducted efficiently and effectively. This includes identifying and addressing potential linguistic and functional issues, as well as tracking and reporting on testing progress.

  • Analyzing and Reporting on Localization Quality Metrics: A crucial part of the role involves analyzing localization quality data to identify trends and areas for improvement. You will be responsible for generating regular reports on key quality metrics, such as translation accuracy, linguistic consistency, and user satisfaction. This data will be used to inform decision-making and drive continuous improvement in the localization process.

  • Collaborating with Cross-Functional Teams: You will work closely with various teams, including product managers, engineers, designers, and marketing specialists, to ensure that localization quality is integrated into the entire product development lifecycle. This involves providing guidance on localization best practices, participating in product planning meetings, and ensuring that localization requirements are considered from the outset.

  • Managing Localization Vendors: Square partners with external localization vendors to support its global expansion efforts. As the Localization Quality Program Manager, you will be responsible for managing these vendor relationships, ensuring that they meet Square's quality standards and deadlines. This includes providing feedback on vendor performance, resolving any issues, and fostering a collaborative partnership.

  • Developing and Maintaining Localization Style Guides and Glossaries: To ensure consistency and accuracy across all localized content, you will be responsible for developing and maintaining localization style guides and glossaries. These resources serve as a reference for translators and other localization professionals, ensuring that they adhere to Square's brand voice and terminology.

  • Staying Up-to-Date with Industry Best Practices: The localization industry is constantly evolving, with new technologies and methodologies emerging regularly. As the Localization Quality Program Manager, you will need to stay up-to-date with the latest industry trends and best practices to ensure that Square's localization processes remain cutting-edge.

What Qualifications Are Required?

To excel as a Localization Quality Program Manager at Square, you will need a strong foundation in localization principles, project management skills, and a passion for delivering high-quality user experiences. Here are some of the key qualifications that Square is looking for:

  • Fluency in Japanese and English: This is a must-have requirement, as you will be working with content in both languages on a daily basis. You should have a native-level understanding of Japanese and excellent written and verbal communication skills in English.

  • Experience in Localization Quality Assurance: Square is looking for candidates with a proven track record in localization quality assurance, ideally with experience in managing testing processes, analyzing quality metrics, and working with localization vendors. Familiarity with different localization testing methodologies and tools is highly desirable.

  • Project Management Skills: The Localization Quality Program Manager role requires strong project management skills, including the ability to plan, organize, and execute projects effectively. You should be able to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

  • Understanding of Localization Technologies and Tools: Familiarity with localization technologies and tools, such as translation management systems (TMS), computer-assisted translation (CAT) tools, and bug tracking systems, is essential. You should be able to leverage these tools to streamline the localization process and improve quality.

  • Strong Analytical and Problem-Solving Skills: Analyzing localization quality data and identifying areas for improvement requires strong analytical and problem-solving skills. You should be able to identify patterns, trends, and root causes of issues, and develop effective solutions.

  • Excellent Communication and Interpersonal Skills: As a Localization Quality Program Manager, you will be working with a variety of stakeholders, including product managers, engineers, designers, and localization vendors. Excellent communication and interpersonal skills are essential for building relationships, collaborating effectively, and influencing decision-making.

  • Bachelor's Degree in a Related Field: A Bachelor's degree in linguistics, translation, or a related field is typically required. A Master's degree is a plus.

Life at Square in Tokyo

Working at Square in Tokyo offers a unique opportunity to be part of a global company while experiencing the vibrant culture and dynamism of Japan. Square fosters a collaborative and inclusive work environment where employees are encouraged to innovate and make a difference. The Tokyo office is a hub of creativity and innovation, with a diverse team of talented individuals from various backgrounds.

Here are some of the benefits of working at Square in Tokyo:

  • Competitive Salary and Benefits: Square offers a competitive salary and benefits package, including health insurance, paid time off, and other perks.

  • Opportunity to Work on Cutting-Edge Technology: Square is a technology-driven company that is constantly pushing the boundaries of innovation. As a Localization Quality Program Manager, you will have the opportunity to work on cutting-edge technology and contribute to the development of innovative products and services.

  • Global Collaboration: Square is a global company with offices around the world. You will have the opportunity to collaborate with colleagues from different cultures and backgrounds, expanding your global perspective.

  • Professional Development Opportunities: Square is committed to the professional development of its employees. The company offers a variety of learning and development opportunities, including training programs, conferences, and mentorship opportunities.

  • Vibrant Work Environment: Square fosters a vibrant and inclusive work environment where employees are encouraged to be themselves and bring their unique perspectives to the table. The company organizes regular social events and activities to foster team building and camaraderie.

  • Location in the Heart of Tokyo: The Square Tokyo office is located in the heart of the city, providing easy access to transportation, restaurants, and cultural attractions. Living and working in Tokyo offers a unique opportunity to experience Japanese culture and lifestyle.

How to Apply

If you are passionate about localization quality and are looking for an exciting opportunity to join a global technology company, the Localization Quality Program Manager role at Square in Tokyo may be the perfect fit for you. To apply for this position, please visit the Square careers website and submit your resume and cover letter. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in this role and working at Square.

In your cover letter, be sure to showcase your understanding of localization principles, your experience in quality assurance, and your passion for delivering high-quality user experiences. Highlight your fluency in Japanese and English, as well as your project management and communication skills. Also, express your enthusiasm for working in Tokyo and contributing to Square's global success.

Key Takeaways

The Localization Quality Program Manager role at Square in Tokyo is a challenging and rewarding opportunity for individuals with a passion for languages, quality, and global user experiences. This role requires a blend of linguistic expertise, project management skills, and a deep understanding of quality assurance methodologies. By ensuring the accuracy, fluency, and cultural appropriateness of localized content, the Localization Quality Program Manager plays a pivotal role in Square's global expansion efforts.

If you have the qualifications and experience required for this role, and you are excited about the prospect of working in Tokyo at a cutting-edge technology company, we encourage you to apply. Square offers a competitive salary and benefits package, a vibrant work environment, and opportunities for professional development. This is your chance to make a significant impact on the global reach of Square's products and services.

By joining Square's team in Tokyo, you will become part of a diverse and talented group of individuals who are passionate about innovation and making a difference in the world. You will have the opportunity to work on challenging projects, learn new skills, and grow your career in a dynamic and supportive environment. Square is committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

In conclusion, the Localization Quality Program Manager position at Square in Tokyo is a fantastic career opportunity for individuals who are passionate about languages, quality, and global user experiences. With its competitive compensation, vibrant work environment, and commitment to professional development, Square provides an ideal platform for career growth and making a global impact. If you meet the qualifications and are ready to embark on a challenging and rewarding career journey in the heart of Tokyo, Square welcomes your application!