PS5 Controller Face Buttons Not Working After Drop? Here's How To Fix It

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Dropping your PS5 DualSense controller can be a heart-stopping moment for any gamer. These controllers are marvels of engineering, packed with features that enhance gameplay. However, they are also delicate pieces of technology. When a PS5 controller takes a tumble, the impact can sometimes lead to unexpected issues. One common problem that arises after a drop is the malfunction of the face buttons – the X, O, square, and triangle buttons. If you're experiencing this frustrating issue where only the face buttons on your DualSense controller have stopped working after a drop, you're not alone. This comprehensive guide will walk you through various troubleshooting steps to help you diagnose and potentially fix the problem, so you can get back to gaming as soon as possible.

Understanding the Problem: Why Face Buttons Fail After a Drop

Before diving into solutions, let's understand why the face buttons might be the only casualties of your PS5 controller's fall. The internal components of the DualSense controller are intricately arranged, and a drop can cause disconnections, damage, or misalignment. The face buttons are connected to the controller's mainboard via ribbon cables and contact pads. A sharp impact can dislodge these connections or damage the components directly responsible for the buttons' functionality.

  • Dislodged Ribbon Cables: The ribbon cables are thin, fragile connectors that transmit signals from the buttons to the mainboard. A drop can cause these cables to become partially or fully disconnected, preventing the buttons from registering presses.
  • Damaged Contact Pads: Underneath each button, there's a contact pad that completes the electrical circuit when pressed. These pads can be damaged by impact, preventing them from making proper contact.
  • Misalignment of Components: The internal components of the controller can shift upon impact, causing misalignment that affects the face buttons' ability to function correctly.
  • Internal Fractures or Breaks: In severe cases, the drop might cause fractures or breaks in the controller's internal circuitry, specifically affecting the face button pathways.

It's also worth noting that the specific way the controller falls and the surface it lands on can influence the type and extent of damage. A drop onto a hard surface, for example, is more likely to cause internal damage than a drop onto a softer surface.

Initial Troubleshooting Steps: The First Line of Defense

Before assuming the worst, it's crucial to try some basic troubleshooting steps. These methods often resolve minor issues and can save you the trouble of more complex repairs or replacements. Here are some initial steps to try when your PS5 controller's face buttons aren't working:

1. Power Cycle Your Controller

The first step in any troubleshooting process is to power cycle the device. This involves completely turning off the controller and then turning it back on. Power cycling can often resolve temporary glitches and software-related issues.

To power cycle your PS5 controller:

  1. Press and hold the PlayStation button on the controller until the quick menu appears on your screen.
  2. Select "Accessories."
  3. Choose your DualSense controller.
  4. Select "Turn Off."
  5. Wait for about 10-15 seconds.
  6. Press the PlayStation button again to turn the controller back on.

2. Restart Your PS5 Console

Sometimes, the issue might not be with the controller itself but with the console. Restarting your PS5 can clear any temporary software conflicts or glitches that might be affecting controller input.

To restart your PS5 console:

  1. Press the PlayStation button on your controller to open the quick menu.
  2. Select "Power."
  3. Choose "Restart."
  4. Wait for the console to restart.

After the console restarts, try using the face buttons on your controller to see if the issue is resolved.

3. Check the Controller's Battery Level

A low battery can sometimes cause unexpected controller behavior, including issues with button functionality. Ensure your DualSense controller has sufficient charge.

To check the battery level:

  1. Press the PlayStation button on your controller to open the quick menu.
  2. Look for the battery icon in the bottom right corner of the screen. This icon displays the current battery level.

If the battery is low, connect your controller to the PS5 using a USB cable and let it charge for at least 30 minutes before testing the face buttons again.

4. Resync the Controller

Occasionally, the controller might lose its connection with the PS5. Resyncing the controller can re-establish the connection and resolve any communication issues.

To resync your PS5 controller:

  1. Connect the controller to the PS5 using a USB cable.
  2. Turn on the PS5.
  3. Press the PlayStation button on the controller. The controller should automatically sync with the console.
  4. If the controller doesn't sync automatically, look for a small reset button on the back of the controller (near the L2 button). Use a small, pointed object (like a paperclip) to press and hold the reset button for about 5 seconds.
  5. Disconnect the USB cable and press the PlayStation button again to turn on the controller.

5. Clean the Buttons and Surrounding Areas

Dust, debris, or sticky residue can sometimes interfere with the button's ability to make proper contact. Cleaning the buttons and the surrounding areas can help resolve this issue.

To clean your PS5 controller:

  1. Turn off the controller.
  2. Use a dry, lint-free cloth to wipe the buttons and the surrounding areas. For stubborn residue, you can lightly dampen the cloth with isopropyl alcohol.
  3. Avoid using excessive moisture, as it can damage the controller's internal components.
  4. Ensure the controller is completely dry before using it again.

Advanced Troubleshooting: Digging Deeper into the Problem

If the initial troubleshooting steps didn't solve the issue, the problem might be more complex. The following advanced troubleshooting steps involve more in-depth checks and potential solutions.

1. Test the Controller with Another Game

Sometimes, the issue might be specific to a particular game. To rule out this possibility, try using the controller with another game. If the face buttons work in other games, the problem might be with the original game's settings or files.

2. Check Controller Settings on Your PS5

Incorrect controller settings can sometimes cause button-related issues. Check the controller settings on your PS5 to ensure everything is configured correctly.

To check controller settings:

  1. Go to the PS5 home screen.
  2. Select "Settings."
  3. Choose "Accessories."
  4. Select "Controllers."
  5. Review the settings, such as button assignments and vibration intensity, to ensure they are configured as desired. Reset to default if necessary.

3. Update the Controller Firmware

Outdated controller firmware can sometimes cause compatibility issues and other problems. Ensure your DualSense controller has the latest firmware installed.

To update controller firmware:

  1. Connect the controller to your PS5 using a USB cable.
  2. Go to the PS5 home screen.
  3. Select "Settings."
  4. Choose "Accessories."
  5. Select "Controllers."
  6. Choose "Device Software."
  7. If an update is available, follow the on-screen instructions to install it.

4. Open the Controller and Check for Disconnections or Damage

Warning: This step involves opening your PS5 controller, which can void your warranty and potentially cause further damage if not done carefully. Proceed at your own risk. If you're not comfortable with disassembling electronics, it's best to seek professional help.

If you're willing to proceed, here's how to open the controller and check for disconnections or damage:

  1. Gather the necessary tools: a small Phillips head screwdriver, a plastic opening tool or spudger, and a clean workspace.
  2. Remove the four screws on the back of the controller. These screws are located in the recessed holes.
  3. Use the plastic opening tool to gently pry open the controller casing. Start from the handles and work your way around the edges.
  4. Once the controller is open, carefully inspect the ribbon cables and contact pads associated with the face buttons. Look for any disconnections, tears, or damage.
  5. If you find a disconnected ribbon cable, gently reconnect it. If you notice any damage, consider replacing the cable.
  6. Also, check the contact pads under the buttons for any damage or debris. Clean the pads with isopropyl alcohol if necessary.
  7. Carefully reassemble the controller, ensuring all components are properly aligned.

5. Test Each Button Individually

If you've opened the controller, testing each button individually can help pinpoint the exact issue. You can use a multimeter to check the continuity of the contact pads when each button is pressed. This can help determine if a specific contact pad is faulty.

Seeking Professional Help: When DIY Isn't Enough

If you've tried all the troubleshooting steps and your PS5 controller's face buttons still aren't working, it might be time to seek professional help. A qualified technician can diagnose the problem more accurately and perform repairs that are beyond the scope of DIY fixes.

1. Contact PlayStation Support

PlayStation Support is your first point of contact for hardware issues. They can provide guidance, offer repair options, or direct you to authorized service centers. Visit the official PlayStation website and navigate to the support section to find contact information and resources.

2. Find a Local Repair Shop

Many local electronics repair shops specialize in game console repairs. These shops often offer more affordable repair options than sending your controller back to the manufacturer. Search online for repair shops in your area and read reviews to find a reputable service provider.

3. Consider a Replacement

In some cases, the cost of repairing the controller might be close to the cost of buying a new one. If the damage is extensive or the controller is old, it might be more economical to replace it. You can purchase a new DualSense controller from most electronics retailers or directly from the PlayStation website.

Preventing Future Damage: Protecting Your Controller

Prevention is always better than cure. Taking steps to protect your PS5 controller from damage can save you the hassle of troubleshooting and repairs in the future.

1. Use a Protective Case or Skin

A protective case or skin can help absorb impacts and prevent damage from drops. These accessories are relatively inexpensive and can provide a significant level of protection.

2. Store Your Controller Safely

When not in use, store your controller in a safe place where it won't be knocked off a surface or stepped on. Consider using a controller stand or a dedicated storage case.

3. Avoid Playing Near Edges

Playing near the edge of a table or other surface increases the risk of dropping your controller. Try to play in a location where you have plenty of space and the controller is less likely to fall.

4. Be Mindful of the Cable

If you're using a wired connection, be mindful of the cable. Tripping over the cable can cause the controller to be yanked out of your hands and potentially damaged. Use a cable management system or wireless connection whenever possible.

5. Keep Food and Drinks Away

Spilling liquids on your controller can cause significant damage. Keep food and drinks away from your gaming setup to prevent accidents.

Conclusion: Getting Back in the Game

Experiencing issues with your PS5 controller after a drop can be frustrating, especially when only the face buttons are affected. However, by following the troubleshooting steps outlined in this guide, you can often diagnose and resolve the problem. Start with the initial steps, such as power cycling and resyncing the controller. If those don't work, move on to the advanced troubleshooting methods, which may involve opening the controller and checking for disconnections or damage.

Remember, if you're not comfortable with DIY repairs, seeking professional help is always a viable option. Whether you choose to repair, replace, or protect your controller, the goal is to get back to gaming as soon as possible. By understanding the potential causes of face button failures and taking preventative measures, you can ensure your DualSense controller stays in top condition for countless gaming sessions to come.