Regional Staff Access Request Fix Error Typo And Auto Select

by ADMIN 61 views

Introduction

As a regional staff member, requesting access to specific regions is a crucial task that requires attention to detail. However, two minor experience issues have been identified in the access request process, which can lead to frustration and unnecessary re-requests. This article highlights the issues and proposes a solution to fix the error typo and auto-select problem.

Bug Report

Description

Two minor experience issues have been encountered when requesting regional access:

  • A typo in the error message
  • The radio option question being pre-selected when the form is primarily for regional staff members who need to report a region to gain access

User Story

As a Regional Staff member who has access to regions, I want to be able to avoid selecting incorrect fields so that I don't have to re-request access.

What I Expected to See

As a regional staff member, when I went through the initial request on access request page specifically for Regional Staff, I expected:

  1. The radio section for the field that says "Do you work for an OFA Regional Office?" to be unchecked. This is because the form is primarily for regional staff members who need to report a region to gain access.
  2. The error message typo should say: "At least one region is required". Additionally, I don't think "Region" needed to be capitalized.
  3. If I did make a radio selection and selected "Request Access", the error message would say: "A yes or no response is required".

What I Did See

  1. As a regional staff member: "Do you work for an OFA Regional Office?" question, "No" was auto-selected. This is incorrect because the form is primarily for regional staff members who need to report a region to gain access.
  2. The error message for not selecting a region said: "At least on Region is required". This contains a typo and the word "Region" is capitalized unnecessarily.

System Details

  • Operating System: Mac OS X
  • Is the issue repeatable?: Yes
  • Has the issue occurred more than once?: Yes

Usability Testing Criteria

  • When I try to submit a request without selecting the required fields, an error message appears. This is a critical functionality that needs to be working correctly.
  • The error message should reflect the updated text above, without typos. This means that the error message should be accurate and free of typos.
  • When I load the page, no radio selection fields should be selected. This is because the form is primarily for regional staff members who need to report a region to gain access.

Solution

To fix the error typo and auto-select problem, the following changes need to be made:

  1. Update the error message to reflect the correct text without typos. The error message should say: "At least one region is required".
  2. Remove the auto-selection of the radio option question. The radio section for the field that says "Do you work for an OFA Regional Office?" should be unchecked by default.
  3. Update the error message for not selecting a region to reflect the correct text. The error message should say: "A yes or no response is required".

Implementation

To implement these changes, the following steps need to be taken:

  1. Update the code to reflect the changes. This may involve updating the HTML, CSS, and JavaScript files.
  2. Test the changes to ensure that they are working correctly. This may involve conducting usability testing to ensure that the changes meet the usability testing criteria.
  3. Deploy the changes to the production environment.

Conclusion

The two minor experience issues encountered when requesting regional access can be fixed by updating the error message and removing the auto-selection of the radio option question. By following the solution outlined above, these issues can be resolved, and the access request process can be made more user-friendly for regional staff members.

Future Work

Future work may involve conducting further usability testing to ensure that the changes meet the usability testing criteria. Additionally, the code may need to be updated to reflect any changes to the access request process.

Recommendations

Based on the findings of this bug report, the following recommendations are made:

  1. Update the error message to reflect the correct text without typos.
  2. Remove the auto-selection of the radio option question.
  3. Update the error message for not selecting a region to reflect the correct text.

Introduction

In our previous article, we discussed the two minor experience issues encountered when requesting regional access: a typo in the error message and the radio option question being pre-selected. We also proposed a solution to fix these issues. In this article, we will answer some frequently asked questions (FAQs) related to the solution and provide additional information to help regional staff members understand the changes.

Q&A

Q: Why is the radio option question being pre-selected?

A: The radio option question is being pre-selected because of a bug in the code. This bug has been fixed, and the radio option question will no longer be pre-selected.

Q: What is the correct error message?

A: The correct error message is: "At least one region is required". This error message will be displayed when a regional staff member tries to submit a request without selecting a region.

Q: Why is the word "Region" capitalized in the error message?

A: The word "Region" is not supposed to be capitalized in the error message. This has been corrected, and the error message will now read: "At least one region is required".

Q: What happens if I try to submit a request without selecting a region?

A: If you try to submit a request without selecting a region, an error message will appear. The error message will say: "At least one region is required". You will need to select a region before you can submit your request.

Q: How do I know if the changes have been implemented?

A: You can check if the changes have been implemented by trying to submit a request without selecting a region. If the error message says: "At least one region is required", then the changes have been implemented.

Q: What if I encounter any issues with the new changes?

A: If you encounter any issues with the new changes, please contact the IT department. They will be able to assist you with any problems you may be experiencing.

Q: How long will it take for the changes to be implemented?

A: The changes will be implemented as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Additional Information

  • The changes will be implemented on all devices, including desktops, laptops, and mobile devices.
  • The changes will be tested thoroughly to ensure that they are working correctly.
  • If you have any questions or concerns, please do not hesitate to contact the IT department.

Conclusion

We hope this Q&A article has provided you with the information you need to understand the changes to the regional staff access request process. If you have any further questions or concerns, please do not hesitate to contact the IT department. We are committed to providing you with the best possible service and appreciate your patience and understanding.

Recommendations

Based on the FAQs and additional information provided, we recommend that regional staff members:

  • Review the changes to the regional staff access request process.
  • Test the changes to ensure that they are working correctly.
  • Contact the IT department if you encounter any issues with the new changes.

By following these recommendations, you can ensure a smooth transition to the new changes and continue to the regions you need to perform your job duties.